Privacy Policy

The Pac-12 App Privacy Policy | Public Distribution Version The Pac-12 App Privacy Policy Effective Date: July 13, 2026 Public Distribution Version Operated by Videostream Interactive Partners, Inc. ("VIP") in connection with the Pac-12 Conference and its member institutions. 1. Overview This Privacy Policy explains how Videostream Interactive Partners, Inc. ("VIP," "we," "us," or "our") collects, uses, shares, and protects information when you access or use The Pac-12 App, including related mobile applications, connected TV applications, websites, video players, advertising features, communications, customer support, and other services that link to this Privacy Policy (collectively, the "App" or "Services"). The Pac-12 App is operated by VIP in connection with the Pac-12 Conference and its member institutions. VIP provides technology, app operation, streaming, analytics, support, advertising, and related services for the App. Certain information may be shared with the Pac-12 Conference, Pac-12 member institutions, service providers, advertising partners, analytics providers, and other partners as described in this Privacy Policy. By using the App, you acknowledge that you have read and understand this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App. 2. Scope of this Privacy Policy This Privacy Policy applies to information collected through The Pac-12 App and related Services where this Privacy Policy is posted or linked. It does not apply to websites, applications, stores, ticketing platforms, streaming platforms, app stores, social media platforms, advertisers, or other third-party services that we do not own or control, even if they are linked from the App or integrated with the App. When you interact with a third-party service, including an app store, social media platform, ticketing provider, merchandise store, payment processor, advertising network, analytics provider, or external website, that third party may collect and use information under its own privacy policy. We encourage you to review those policies before providing information to third parties. 3. Information We Collect We may collect the following categories of information, depending on how you use the App and which features are available or enabled. The Pac-12 App Privacy Policy | Public Distribution Version Notice at Collection Summary The table below summarizes categories of personal information we may collect, examples of the information, and the general purposes for which we may use or disclose it. More detail appears in the sections that follow. Category Examples Primary Uses Disclosure / Sharing Account and contact information Name, email address, username, password or authentication token, communication preferences. Create and manage accounts, authenticate users, provide support, communicate about the App. Service providers; Pac-12 Conference and member institutions where appropriate; legal/safety recipients when required. App usage, viewing, and activity data Content viewed, videos played, watch history, favorite schools or sports, interactions with features, search activity, app session data. Operate, personalize, improve, secure, measure, and report on the App and content performance. Service providers; analytics partners; Pac-12 Conference and member institutions; advertising partners where permitted. Device and technical information IP address, device identifiers, advertising identifiers, operating system, app version, browser or device type, crash logs, diagnostics. App functionality, security, fraud prevention, analytics, troubleshooting, ad delivery and measurement. Service providers; analytics partners; advertising partners; legal/safety recipients when required. Location information Approximate location from IP address; precise location only if a feature requests it and you grant permission. Regional content, personalization, security, analytics, advertising, and functionality where enabled. Service providers; analytics and advertising partners where permitted; not collected as precise location unless enabled. Communications and support information Messages you send to us, survey responses, feedback, customer support communications. Respond to requests, improve the App, troubleshoot issues, document our relationship. Service providers; Pac-12 Conference and member institutions where relevant; legal/safety recipients when required. Marketing and advertising information Ad interactions, campaign identifiers, engagement with promotions, inferred interests. Deliver and measure ads, promotions, sponsorships, and App communications. Advertising partners, sponsors, analytics providers, service providers, and partners where permitted. User-generated or public content Posts, comments, contest entries, profile images, or public submissions if those features are available. Display, moderate, operate promotions, support community features, enforce rules. Publicly visible if you submit to public areas; service providers; partners connected to the feature. Transaction or commerce information Limited purchase or order information if merchandise, ticketing, donation, or paid features are enabled through us or a partner. Process or support transactions, customer service, fraud prevention, records. Payment processors and transaction partners; we do not intend to store full payment card numbers. Information You Provide Directly • Account registration information, such as name, email address, username, password, school/team preferences, and communication preferences. • Information you submit through support requests, surveys, promotions, contests, forms, emails, or other communications with us. • User-generated content, such as posts, comments, photos, profile content, contest entries, or other submissions if those features are available in the App. • Information you provide when interacting with merchandise, ticketing, donation, sponsor, or other partner features. If those features are operated by third parties, their privacy policies may also apply. Information Collected Automatically • Usage and viewing information, including videos watched, content selected, time spent, favorites, search activity, app navigation, and feature interactions. The Pac-12 App Privacy Policy | Public Distribution Version • Device and technical information, including IP address, device type, operating system, app version, unique device identifiers, advertising identifiers, browser type, crash logs, diagnostics, and performance data. • Approximate location information based on IP address or device settings. We collect precise location only when a feature requires it and you grant permission through your device settings. • Information collected through cookies, pixels, software development kits, tags, APIs, local storage, and similar technologies used for functionality, analytics, advertising, personalization, security, and measurement. Information from Third Parties We may receive information from third parties, including the Pac-12 Conference and member institutions, technology and streaming vendors, analytics providers, advertising partners, sponsors, social media platforms, app stores, authentication providers, ticketing or commerce partners, and other partners. For example, if you sign in using a third-party account or interact with a partner offer, that partner may provide information necessary to complete the interaction or help operate the App. 4. How We Use Information We may use information for the following purposes: • Provide, operate, maintain, authenticate, and improve the App and Services. • Stream live and on-demand video, deliver content, personalize the user experience, and remember your preferences. • Provide schedules, school pages, sports pages, rosters, stats, notifications, and other App features as they become available. • Communicate with you about your account, App updates, customer support, policy changes, security alerts, and service messages. • Send marketing, promotional, sponsorship, and advertising communications where permitted by law and your preferences. • Measure content performance, fan engagement, App usage, advertising performance, and operational reliability. • Create aggregated, anonymized, or de-identified information for analytics, reporting, business planning, and App improvement. • Detect, investigate, prevent, and respond to fraud, misuse, security incidents, technical issues, policy violations, and unlawful activity. • Comply with legal obligations, enforce our rights, protect users and partners, and respond to lawful requests or legal process. • Carry out any other purpose disclosed at the time of collection or with your consent. 5. How We Share Information We may share information as described below. Pac-12 Conference and Member Institutions Because the App is operated in connection with the Pac-12 Conference and its member institutions, we may share information with them for purposes such as operating and improving the App, understanding fan engagement, supporting school and conference content, measuring audience and content performance, reporting analytics, communicating with fans, and supporting sponsorship, marketing, and business operations. Service Providers and Vendors We may share information with companies that perform services on our behalf, including cloud hosting, streaming infrastructure, content delivery networks, authentication, customer support, email delivery, The Pac-12 App Privacy Policy | Public Distribution Version analytics, crash reporting, security, fraud prevention, advertising technology, measurement, and other technical or business support services. These providers are permitted to use information as needed to perform services for us or as otherwise permitted by law and contract. Advertising, Analytics, and Sponsorship Partners We may share device identifiers, advertising identifiers, usage data, approximate location, hashed or pseudonymous identifiers, and similar information with advertising, analytics, measurement, and sponsorship partners to deliver, personalize, and measure ads and sponsored content; understand App performance; and evaluate the effectiveness of marketing campaigns. Some of these activities may be considered a "sale," "sharing," or "targeted advertising" under certain state privacy laws. Your choices are described below. Business and Event Partners We may share information with ticketing, merchandise, donation, event, promotion, contest, or other business partners when you interact with those features, direct us to share information, or when disclosure is necessary to provide the feature or promotion. Legal, Safety, and Corporate Transactions We may disclose information to comply with law, regulation, legal process, subpoena, court order, or government request; to enforce our Terms of Use or other policies; to protect the rights, property, safety, and security of VIP, the Pac-12 Conference, member institutions, users, partners, or the public; to investigate fraud or security issues; or in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction. At Your Direction or With Your Consent We may share information when you direct us to do so, when you use a feature that requires sharing, or when you otherwise consent. 6. Cookies, SDKs, and Similar Technologies The App and related Services may use cookies, pixels, tags, local storage, software development kits, application programming interfaces, advertising identifiers, and similar technologies. These technologies help us operate the App, remember preferences, authenticate users, deliver video, analyze performance, understand usage, prevent fraud, deliver and measure advertising, and improve the Services. Your choices may depend on your device, browser, platform, and location. You may be able to limit tracking through your device settings, browser settings, mobile advertising identifier settings, app permissions, or platform privacy controls. If you clear cookies, reset your device identifier, reinstall the App, or use a different device, you may need to renew your choices. 7. Advertising and Privacy Choices The App may include advertising, sponsorships, promotions, and measurement technologies. We may use information about your App activity, device, approximate location, content interests, and ad interactions to deliver and measure advertising and sponsored content. We may also work with third- party advertising and analytics partners that collect information through the App or receive information from us. Depending on your state or country, you may have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling. To exercise these choices, contact us at legal@videostreamip.com with the subject line "Privacy Choices" or use any privacy choice mechanism made available in the App. The Pac-12 App Privacy Policy | Public Distribution Version Where required by applicable law and technically feasible, we will honor recognized browser-based or device-based opt-out signals, such as Global Privacy Control, for the browser or device sending the signal. Even if you opt out of targeted advertising or sale/sharing, you may still see advertising in the App, but it may be less relevant or based on contextual information rather than cross-context behavioral information. 8. Your Privacy Rights Depending on where you live, you may have some or all of the following rights with respect to your personal information: • Right to know or access the personal information we maintain about you. • Right to receive information about categories of personal information collected, sources, purposes, disclosures, and recipients. • Right to request correction of inaccurate personal information. • Right to request deletion of personal information, subject to legal exceptions. • Right to opt out of sale, sharing, targeted advertising, or certain profiling where applicable. • Right to limit certain uses or disclosures of sensitive personal information where applicable. • Right to withdraw consent where processing is based on consent. • Right to non-discrimination for exercising privacy rights. • Right to appeal a privacy request decision where applicable law provides an appeal right. To submit a privacy request, email legal@videostreamip.com with the subject line "Privacy Request." Please include your name, email address associated with the App account, your state or country of residence, and a description of your request. We may take reasonable steps to verify your identity before responding. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and may ask the user to verify the request directly. We will respond to privacy requests within the time required by applicable law. We may deny or limit a request if an exception applies, if we cannot verify the request, if fulfilling the request would adversely affect the rights of another person, or if we are required or permitted to retain the information by law. 9. State Privacy Notices Residents of certain U.S. states, including California and other states with comprehensive privacy laws, may have additional rights. This section supplements the rest of the Privacy Policy. Categories of Personal Information Collected In the past 12 months, we may have collected the categories listed in the Notice at Collection Summary above, including identifiers, account and contact information, internet or electronic network activity, device information, approximate location information, commercial or transaction information, inferences, audio/visual or user-submitted content where you provide it, and other information you submit or make available through the App. Sources of Personal Information We may collect information from you, from your device and App activity, from the Pac-12 Conference and member institutions, from service providers, from advertising and analytics partners, from app stores and platforms, from social media or authentication providers, and from business partners. Business or Commercial Purposes We use personal information for the purposes described in this Privacy Policy, including providing and improving the App, personalization, analytics, advertising, sponsorship measurement, communications, security, legal compliance, and business operations. The Pac-12 App Privacy Policy | Public Distribution Version Sale, Sharing, and Targeted Advertising We do not sell personal information for money. However, certain disclosures of device identifiers, advertising identifiers, usage data, approximate location, and similar information to advertising or analytics partners may be considered a "sale," "sharing," or "targeted advertising" under some privacy laws. You may opt out by contacting legal@videostreamip.com with the subject line "Do Not Sell or Share" or through any privacy choice mechanism made available in the App. We do not knowingly sell or share the personal information of users under 16 years of age. Sensitive Personal Information We do not seek to collect sensitive personal information unless necessary for a specific feature, security purpose, legal requirement, or with your consent. If precise location is requested for a feature, you may control that permission through your device settings. 10. Children and Minors The App is intended for a general audience of sports fans and is not directed to children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are under 13, do not create an account or provide personal information through the App. If you are a parent or guardian and believe that a child under 13 has provided personal information to us, please contact legal@videostreamip.com with the subject line "Child Privacy Request." If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information or otherwise comply with applicable law. If you are under 18, you should use the App only with the involvement of a parent or guardian. Certain promotions, contests, account features, or communications may have additional age requirements. 11. Data Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been compromised. 12. Data Retention We retain personal information for as long as reasonably necessary to provide the App and Services, maintain our relationship with you, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, protect security, maintain business records, and fulfill the purposes described in this Privacy Policy. Retention periods may vary based on the type of information, the purpose for collection, legal requirements, and business needs. We may retain aggregated, anonymized, or de-identified information for analytics, reporting, research, and business purposes. Where we maintain de-identified information, we will not attempt to re-identify it except as permitted by law. 13. International Users and Transfers The App is operated from the United States and is primarily intended for users located in the United States. If you access the App from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where we, our service providers, or partners operate. These countries may have data protection laws that differ from the laws where you live. The Pac-12 App Privacy Policy | Public Distribution Version 14. App Permissions and Device Controls Certain App features may request access to device permissions, such as notifications, camera, photos, precise location, microphone, or other permissions. We will request these permissions only when needed for a feature, and you may manage permissions through your device settings. If you disable a permission, some App features may not work as intended. You can also control push notifications through your device settings. If you opt out of marketing communications, we may still send transactional or service-related messages, such as account, security, support, or policy notices. 15. Third-Party Links and Services The App may link to or integrate third-party websites, apps, content, ticketing platforms, merchandise stores, social media services, streaming platforms, app stores, advertisers, sponsors, or payment providers. We are not responsible for the privacy practices of third parties. Their collection and use of information is governed by their own privacy policies and terms. 16. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we update the Privacy Policy, we will revise the Effective Date above. If changes are material, we may provide additional notice as required by law, such as through the App, by email, or through another reasonable method. Your continued use of the App after the updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy. 17. Contact Us For privacy questions, privacy requests, legal notices, or concerns about this Privacy Policy, please contact: Videostream Interactive Partners, Inc. Operator of The Pac-12 App Email for general privacy questions: info@videostreamip.com Email for legal/privacy rights requests: legal@videostreamip.com Please include enough information for us to understand and respond to your request. Do not include sensitive information in emails unless necessary for your request. 18. App Store and Platform Privacy Information The App may be distributed through third-party platforms such as Apple App Store, Google Play, connected TV app stores, and other distribution platforms. Those platforms may require separate privacy disclosures, app privacy labels, data safety forms, or user privacy choice URLs. Those platform disclosures are intended to summarize App privacy practices and should be read together with this Privacy Policy.